Frequently Asked Questions
Everything you need to know about your next gear upgrade
Does Camera West provide a warranty on pre-owned equipment?
Yes, all certified pre-owned cameras and lenses undergo a rigorous 50-point inspection and include a comprehensive 6-month limited warranty against mechanical defects.
What are your shipping rates and estimated delivery times?
We offer free standard shipping on orders over $500. Standard delivery typically takes 3-5 business days, while expedited overnight shipping is available for an additional fee.
What is your return policy for high-end photography gear?
We offer a 14-day return period for a full refund, provided the equipment is in its original condition with all packaging and accessories. A restocking fee may apply to items with shutter counts exceeding 200 clicks.
Do you offer trade-ins or equipment buy-back programs?
Absolutely. You can submit a request for a quote online or bring your gear to our store. We offer competitive market rates toward the purchase of new equipment or direct cash buy-outs.
Are international shipping and customs duties covered?
We ship to over 50 countries. Please note that international customers are responsible for any applicable import duties, taxes, and brokerage fees required by their local customs office.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value professional purchases, we also offer financing options through our partnership with Affirm.